Privacy Policy

This Privacy Policy ("Policy") is issued by Lampu4D ("Company", "Platform", "we", "us", "our") and applies to all personal data collected from users ("you", "User", "Player") of the Lampu4D website located at https://lampu4d.cam and all associated services, features, and content made available through the platform.

Lampu4D operates as an online sports betting and live casino platform serving players in Malaysia and internationally. In the course of delivering our services — including account registration, payment processing, sports betting, live casino, and customer support — we necessarily collect and process certain categories of personal data.

We take the privacy and security of your personal information seriously. This Policy describes our data practices in clear, plain terms, in compliance with our obligations under internationally recognised data protection standards and our gaming licence requirements.

For the purposes of this Policy, the following terms carry the meanings set out below:

• "Personal Data" means any information relating to an identified or identifiable natural person — including name, identification number, contact details, location data, and online identifiers.
• "Processing" means any operation performed on personal data, including collection, storage, use, disclosure, erasure, or destruction.
• "Data Controller" means Lampu4D, which determines the purposes and means of processing your personal data.
• "Data Processor" means a third party that processes personal data on behalf of Lampu4D, strictly in accordance with our documented instructions.
• "KYC" means Know Your Customer — the identity and age verification process required of all Lampu4D account holders.
• "Cookies" means small text files stored on your device by the platform to enable functionality, analytics, and personalisation.
• "Third Party" means any natural or legal person other than you, Lampu4D, or parties acting under the direct authority of Lampu4D.

Lampu4D collects the following categories of personal data from users of the platform:

We collect personal data through the following channels:

Information you provide directly when registering an account, completing KYC verification, making a deposit or withdrawal request, contacting customer support via live chat or email, responding to surveys or promotional offers, or updating your account profile settings.

Technical data collected automatically when you visit and interact with the Lampu4D platform, including through cookies, web beacons, server logs, and similar tracking technologies. This data is collected continuously during your active sessions on the platform.

Data received from third parties acting in connection with our services, including:

• Payment service providers (e.g., DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong) — confirming transaction status and payment method ownership
• Identity verification and KYC service providers — confirming the authenticity of documents and the identity of account holders
• Fraud detection and AML screening services — flagging patterns associated with financial crime
• Analytics providers — providing aggregated behavioural insights to help us improve the platform (no individual-level profiling for advertising)

Lampu4D processes your personal data on the following legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing required to perform our contract with you — operating your account, processing deposits and withdrawals, settling bets, and delivering customer support.
• Legal Obligation: Processing required to comply with applicable laws and our gaming licence obligations — including KYC, AML screening, age verification, and regulatory reporting.
• Legitimate Interests: Processing necessary for our legitimate business interests where these do not override your fundamental rights — including fraud prevention, platform security, service improvement, and responsible gambling monitoring.
• Consent: Processing based on your specific, informed, and freely given consent — including sending you personalised promotional communications and placing non-essential cookies on your device. You may withdraw consent at any time without detriment to your account standing.

Lampu4D uses your personal data for the following purposes:

• Creating, verifying, and maintaining your Lampu4D account
• Processing deposits and withdrawals in MYR via accepted Malaysian payment methods
• Settling sports bets, casino game rounds, and lottery entries accurately and promptly
• Enforcing the minimum age of 21 years and preventing underage gambling
• Conducting anti-money laundering (AML) screening and fraud prevention monitoring
• Providing multilingual customer support in English, Bahasa Melayu, and Mandarin Chinese
• Administering bonus programmes, promotions, VIP rewards, and referral schemes
• Monitoring for responsible gambling indicators and proactively reaching out to players showing signs of distress
• Complying with our gaming licence obligations and responding to requests from competent regulatory authorities
• Improving platform performance, game offering, and user experience based on aggregated usage analytics
• Sending transactional communications (account confirmations, deposit receipts, withdrawal notifications)
• Sending promotional communications, where you have consented to receive them

Lampu4D does not sell or rent your personal data to third parties. We may share personal data with the following categories of recipients only to the extent necessary and only for legitimate purposes:

Third-party organisations that provide services on our behalf, under strict contractual data processing agreements. These include payment processors, KYC verification providers, cloud infrastructure providers, fraud detection services, and customer support software providers. All processors are contractually required to process data only on our documented instructions and to maintain appropriate security standards.

Lampu4D may disclose personal data to our gaming licensing authority, financial regulators, law enforcement agencies, or courts where required by applicable law or a valid legal order. Such disclosures are made only to the extent required and with appropriate safeguards where permissible.

Personal data may be shared with affiliated entities within the Lampu4D corporate group for internal administrative purposes, subject to the same data protection standards set out in this Policy.

In the event of a merger, acquisition, restructuring, or sale of all or part of Lampu4D's assets, personal data held by us may be transferred to the acquiring entity as part of that transaction. We will notify affected users prior to such a transfer and ensure that the receiving entity provides equivalent data protection commitments.

Lampu4D retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by our gaming licence obligations, anti-money laundering laws, and other applicable regulatory requirements.

• Account data: Retained for the duration of your active account relationship with Lampu4D, plus a minimum of 5 years following account closure, in accordance with AML record-keeping requirements.
• KYC documents: Retained for a minimum of 5 years from the date of verification or account closure, whichever is later.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Betting and gaming records: Retained for a minimum of 3 years from the date of each wager, for dispute resolution and regulatory purposes.
• Marketing preference data: Retained until you withdraw consent or for a maximum of 2 years of account inactivity, whichever occurs first.
• Technical and log data: Typically retained for 12 months from the date of collection, unless a specific security investigation requires longer retention.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data disposal procedures.

Lampu4D implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption on all data in transit between user devices and Lampu4D servers
• Encryption at rest for sensitive personal and financial data stored on our systems
• Strict role-based access controls limiting internal staff access to personal data on a documented need-to-know basis
• Multi-factor authentication (MFA) for all administrative access to systems processing personal data
• Regular penetration testing and vulnerability assessments by qualified third-party security professionals
• Audit logging of all access to personal data records, with tamper-evident log storage
• A documented data breach response plan with defined notification timelines for affected individuals and regulatory authorities

Notwithstanding the above, no data transmission or storage system can be guaranteed to be 100% secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect unauthorised access to your account.

Lampu4D uses cookies and similar technologies to operate and improve the platform, maintain your login session, remember your preferences, and gather aggregated analytics to help us understand how the platform is used.

• Strictly Necessary Cookies: Essential for the platform to function. These enable authentication, session management, and security features. They cannot be disabled without breaking the platform.
• Functional Cookies: Remember your preferences such as language selection, display settings, and notification choices. Disabling these may reduce personalisation.
• Analytics Cookies: Collect aggregated, anonymised data about how users interact with the platform — pages visited, features used, session duration. Used solely to improve the platform experience. Placed only with your consent.
• Marketing Cookies: Used to deliver relevant promotional content about Lampu4D's own offers within the platform. Placed only with your explicit consent and not used for third-party advertising.

You may manage your cookie preferences through your browser settings or through our on-platform cookie preference centre. Note that disabling strictly necessary cookies will impair your ability to use the platform. Withdrawing consent for analytics or marketing cookies will not affect your account access or the quality of core platform features.

Lampu4D operates on an internationally licensed basis. In the course of delivering services to Malaysian players, your personal data may be transferred to and processed in countries outside Malaysia — including the jurisdiction in which Lampu4D holds its gaming licence and the locations of our cloud infrastructure and third-party service providers.

Where such transfers occur, Lampu4D ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that described in this Policy. Safeguards may include contractual data protection clauses, recognised international transfer mechanisms, or processing by recipients in jurisdictions with recognised equivalent data protection standards.

Subject to applicable law and our regulatory obligations, you hold the following rights in relation to your personal data held by Lampu4D. To exercise any of these rights, please contact our support team at [email protected] or via live chat. We will respond within 30 days.

We may need to verify your identity before processing a data rights request. We will not charge a fee for reasonable requests. Where requests are manifestly unfounded or excessive, we reserve the right to charge a reasonable administrative fee or decline the request, with written explanation.

The Lampu4D platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21, and we do not permit persons under 21 to register accounts, make deposits, or place wagers.

All accounts undergo mandatory age verification as part of our KYC process. If we become aware that we have inadvertently collected personal data from an individual who is under 21, we will:

• Immediately suspend the account pending investigation
• Void all wagering activity associated with the account
• Return any real-money deposits to the verified source payment method
• Delete or anonymise all personal data associated with the account as soon as practicable and as permitted by law

If you believe that a person under 21 has registered an account on Lampu4D, please contact our support team immediately at [email protected].

Lampu4D reserves the right to amend this Privacy Policy from time to time to reflect changes in our data practices, platform features, applicable law, or regulatory guidance. When we make material changes, we will:

• Update the "Effective Date" at the top of this Policy
• Publish the revised Policy prominently on the platform
• Where changes are significant, notify registered users by email or in-platform notification with reasonable advance notice

Your continued use of the Lampu4D platform following the publication of an amended Privacy Policy constitutes your acceptance of the revised terms. If you do not accept the amended Policy, please discontinue use of the platform and contact us to close your account.

If you have any questions, concerns, or requests relating to this Privacy Policy, your personal data, or your data protection rights, please contact Lampu4D using the following details:

We aim to acknowledge all privacy-related enquiries within 2 business days and to resolve them within 30 calendar days. For complex requests, we may request additional time and will inform you accordingly.